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Returns and Refunds Policy

We mostly work with digital products on this site. For any digital products, you will receive an email with login details to our membership site or download page. We also offer a 30-day money back guarantee on all our products/programs. If you are not completely satisfied, you can return the product to us in good condition (for physical products) within 30 days of the date that you placed your order.

In order to receive a refund within the 30 day period for any physical products, you must return everything that was shipped to you, including any bonuses, and we must receive it at our office before the 30 day period has passed.

For digital products/programs, you do not need to return the products/ program – and we are still very happy to process your refund. But please be aware that you will no longer have access to the membership areas on our website after your refund has been process.

Contact/Returns Address:

Our office address is:

CT CRYO
45 Court Street
New Haven, CT

Phone: 860-969 CRYO
Email: info@ctcryo.com

Reasons Why a Purchase May Be Refunded

CT Cryo has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, CT Cryo reserves the right to reverse a sale, including but not limited to the following:

  • If the customer provides a valid reason for requesting a return within 30 Days of purchase;
  • If the vendor of the product requests a return on the customer’s behalf within 30 days of purchase if our customer service team confirms there is a valid reason for the return;
  • If the customer provides a valid report that the charge was fraudulent or unauthorized;
  • In order to comply with credit card industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents; or
  • For any other reason CT Cryo deems appropriate.
Abuse of the Return Policy

Customers requesting serial or repeated returns may be blocked from making further purchases using CT Cryo services. Customers that violate the terms of use of a product may have their right of return revoked for such product.